You will be responsible for building a deep understanding of pulseM & Customer Lobby’s customer and business needs that you then translate into product strategy and roadmaps
Guide the efforts for collateral creation around product rollout. (internal education, customer education all centered around value + our platforms role as the solution provider)
Lead/monitor/report on the effectiveness of the product communication strategy
Help with product inception with the help of our Alpha / Beta customer testing base
Lead product development from end to end: Write specs and user stories, build wireframes and prototypes, write test plans and release checklists
Guide the team’s work with clear direction and purpose, keeping a well-prioritized backlog and optimizing for efficiency in execution
Monitor and report on critical northstar KPI’s for individual products & add-ons
Lead efforts for API integrations with current partners and new opportunities
Organize workflow management along with the Account Management team for Feature Requests. This should encompass both existing products as well as new add-ons in order to extract max value for pulseM + Customer Lobby and its customers.

Requirements

3+ years experience in building B2B Saas/software products lifecycle
A university degree (BS or MS) in Electrical Engineering, Computer Science, Product Design or a related degree or equivalent experience is recommended
Hands on experience with API & software integrations
Experience with engineering tools like Postman API Testing, SQL scripting, data analytics looks like Tableau, business intelligence tools is a plus
Experience with PLG initiatives and product growth hacking is a big plus
Experience/basic working knowledge of design tools like Sketch, AdobeXD, Invision, Figma is a plus
Expertise on using AI Toolset (Gemini, ChatGPT, Claude Code etc) for efficient Product delivery and prototyping is a big plus.

Benefits

Flexibility to work where/how you want within your country of employment—in-office, remote, or hybrid
Robust health and wellness benefits, including an annual wellness stipend
Continued investment in your professional development through Udemy
401k (US) or RRSP (Canada) with company match
Flexible and generous paid time off
Employee Stock Purchase Program
Student Loan Repayment Program (US)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B SaaSproduct lifecycle managementAPI integrationsspec writinguser storieswireframingprototypingtest planningKPI monitoringproduct growth hacking

Soft Skills

leadershipcommunicationorganizational skillscollaborationstrategic thinkingprioritizationefficiency optimizationcustomer focusteam guidanceworkflow management