Partner with the Lead Product Manager to ensure the backlog is refined, well-documented, and ready for development
Write clear, testable user stories and acceptance criteria for product enhancements, bugs, and technical requests
Facilitate meetings with internal SMEs (support, training, customer success) to gather context, replicate issues, and document edge cases
Support backlog refinement sessions and sprint planning by ensuring stories meet the Definition of Ready
Help prepare discovery materials and documentation for new features or customer needs
Organize supporting materials like workflows, screenshots, support cases, and stakeholder notes
Serve as a liaison between customer-facing teams and developers, helping ensure issues are well understood before development begins
Follow up with stakeholders to resolve outstanding questions or missing information for development work
Contribute to internal product documentation and knowledge base articles

Requirements

3–5 years of experience in business analysis, product support, customer success, or product operations in a SaaS, B2B, or ERP software environment
Excellent verbal and written communication skills – you take pride in writing clear documentation that others can act on
Proactive and resourceful – you take initiative to schedule meetings, follow up, and get unblocked
Strong organizational skills and attention to detail – you can manage multiple work items at once and keep your notes in order
Familiarity with Agile software development processes, user stories, and backlog refinement
A strong interest in growing your career in product management
Experience using tools like Jira, Azure DevOps, Confluence, Salesforce, or similar
Experience working with cross-functional teams and facilitating meetings is a plus
Knowledge of the security and alarm industry, business operations, or accounting software (AR, AP, inventory, service dispatch, etc.) is a plus

Benefits

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisproduct supportcustomer successproduct operationsAgile software developmentuser storiesbacklog refinement

Soft Skills

verbal communicationwritten communicationorganizational skillsattention to detailproactiveresourceful