EverCommerce

Mid-Market Customer Success Manager

EverCommerce

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Own a portfolio of mid-market healthcare customers, accountable for retention, expansion, and customer health
  • Develop deep expertise in our EHR platform, including clinical, operational, RCM, and payments workflows
  • Lead consultative, workflow-driven conversations to assess needs, identify gaps, and recommend best practices
  • Drive adoption and optimization tied to measurable business and financial outcomes
  • Own customer escalations end-to-end, serving as the single-threaded owner and coordinating with Product, Engineering, RCM, Support, and Sales
  • Proactively identify risk and implement mitigation plans
  • Lead Business Reviews focused on usage, workflow efficiency, and financial performance
  • Identify and manage renewal and expansion opportunities
  • Maintain accurate account health and forecasting in Salesforce (or equivalent CRM)

Requirements

  • 4 –7 years in Customer Success, Account Management, Healthcare Consulting, Implementation, or Support
  • Direct experience supporting or delivering an EHR platform
  • Strong understanding of EHR, RCM, and healthcare payments workflows
  • Proven expertise in escalation management, including executive-level situations
  • Strong cross-functional partnership skills and ability to influence without authority
  • Technical aptitude and comfort getting deep into workflows and data
  • Excellent communication and stakeholder management skills
  • Preferred Background in healthcare billing, claims, or practice operations
  • Experience supporting mid-market healthcare organizations
  • Familiarity with healthcare financial KPIs (AR days, denial rates, collections)
  • Salesforce and Customer Success tooling experience
Benefits
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Continued investment in your professional development
  • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
EHR platformRCMhealthcare payments workflowsescalation managementworkflow efficiencydata analysishealthcare billingclaims managementfinancial KPIsaccount forecasting
Soft Skills
customer retentionconsultative skillscross-functional partnershipinfluence without authoritycommunicationstakeholder managementrisk identificationmitigation planningcustomer health managementbusiness review leadership