Account Manager
EverCommerce
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Drive expansion revenue through strategic upselling of premium features, add-ons, and service packages within your assigned product
- Identify opportunities to introduce customers to complementary EverPro solutions that solve adjacent business needs
- Conduct regular business reviews to deeply understand customer operations, uncover expansion opportunities, and align EverPro's portfolio to their evolving needs
- Maintain a healthy pipeline of expansion opportunities, manage the full sales cycle for upsell and cross-sell, and consistently achieve revenue targets
- Monitor account health signals, proactively engage at-risk customers, and collaborate with Customer Success to implement retention strategies
- Position yourself as a trusted partner who understands your customers' business challenges and can recommend the right combination of EverPro solutions to drive their success
- Work closely with CSMs to ensure customers achieve desired outcomes and are positioned for growth within the platform
- Track all sales activities in Salesforce, provide accurate forecasts of expansion revenue, and report on key performance metrics
- Continuously refine your expansion playbook based on what's working, share best practices with the team, and scale winning strategies
Requirements
- 3+ years in Account Management, Sales, Customer Success, or similar revenue-generating roles in B2B SaaS —field service management, home services, or SMB software experience is a strong plus
- Proven revenue expansion results: Track record of consistently exceeding upsell and cross-sell targets in a quota-carrying role
- Consultative sales acumen: Ability to uncover business needs, map solutions to customer outcomes, and navigate complex buying decisions
- Multi-product selling capability: Comfort selling across a portfolio of products or successfully introducing customers to complementary solutions
- Strong relationship builder: Excellent communication, presentation, and negotiation skills with the ability to build credibility and trust with diverse stakeholders
- Data-driven and organized: Highly analytical with ability to leverage metrics to prioritize activities, manage multiple accounts efficiently, and forecast accurately
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaSaccount managementsalescustomer successrevenue expansionupsellingcross-sellingconsultative salesdata analysisforecasting
Soft skills
relationship buildingcommunicationpresentationnegotiationorganizational skillsanalytical skillstrust buildingstrategic thinkingcollaborationproblem-solving