EDI Support Analyst
EverCommerce
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $70,000 per year
Job Level
Junior
About the role
- Monitor daily EDI transactions to ensure successful processing and timely exchange of electronic documents.
- Identify and troubleshoot basic issues such as missing data, mapping errors, or connectivity problems, escalating complex issues as needed.
- Provide first-level support for EDI-related issues and assist internal teams or vendors in resolving technical problems.
- Respond to EDI-related questions from trading partners and internal stakeholders, ensuring timely and accurate answers.
- Assist with onboarding new trading partners, including mapping specifications, data validation, and testing.
- Help test and validate new EDI transactions, updates, and system changes to ensure accuracy and compliance.
- Follow EDI processes and transactions in accordance with industry standards (e.g., X12, EDIFACT) and internal policies.
- Maintain accurate documentation for EDI processes, configurations, and issue resolutions.
- Work with cross-functional teams, including operations, customer service, and payer implementation, to support EDI processes.
Requirements
- 0–2 years in an IT support, technical, or related role, preferably with exposure to EDI systems, data mapping, or similar fields.
- Experience with EDI standards (e.g., X12, EDIFACT) and protocols (e.g., AS2, FTP, SFTP) is a plus, but not required at the entry level.
- Basic understanding of EDI concepts, standards, and data formats.
- Familiarity with EDI software/tools and basic networking concepts.
- Proficiency in Microsoft Office, especially Excel, for data analysis and reporting.
- Strong problem-solving abilities with keen attention to detail for identifying and resolving technical issues.
- Effective verbal and written communication to interact with internal teams and external trading partners.
- Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EDIdata mappingdata validationtroubleshootingproblem-solvingdata analysisreportingnetworking conceptsX12EDIFACT
Soft skills
attention to detaileffective communicationtime managementprioritizationteam collaboration