Designer

• Assist clients throughout the Design Pipeline, occasionally going beyond to ensure timely project completion.
• Collaborate with the Toggle and Webflow Senior Lead Designers to refine processes and standard operating procedures (SOPs) for your department.
• Achieve daily goals set by the Senior Lead Designers, contributing to quality aligned with quarterly objectives.
• Become an expert in Toggle, Webflow, search engine optimization (SEO), and domain name settings (DNS) to efficiently answer and execute client questions and requests.
• Complete daily top-tier website builds and deliver them to clients as assigned by the Design Team Lead.
• Provide exceptional support to clients throughout the Design Pipeline, ensuring timely and successful launches.
• Collaborate with the Senior Lead Designers to escalate and effectively address client issues.
• Step into any Design Team role as needed to offer support based on resourcing requirements.
• Foster critical relationships across departments and key accounts for seamless transitions and collaboration.
• Collaborate with the Product Design Team to propose improvements and address client requests, distinguishing between valid and invalid feature requests and bugs.
• Complete regularly scheduled design consultations with the client, effectively communicating limitations and possibilities to deliver the best results
• Manage, maintain, and complete client edits submitted using our third-party editing tool daily.
• Maintain projects housed in our third-party editing tool by removing projects that have been launched to ensure smooth and quick loading times.
• Complete client edits using our third-party editing tool daily.
• Manage freelancers' questions about edits and provide training on proper processes when necessary.

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