User Researcher

• Champion our users by advocating for their needs and turning insights into meaningful product decisions
• Plan and run a variety of research studies, including interviews, field studies, usability testing, surveys and more
• Recruit and engage participants, building rapport to uncover honest thoughts, emotions and behaviours
• Translate findings into clear, actionable recommendations that guide product strategy and design
• Create artefacts like personas, journey maps and insight summaries to build shared understanding across teams
• Present insights to stakeholders and influence decision-making at every level
• Own and prioritise the research roadmap, balancing strategic initiatives with project-based needs
• Help grow UX research capability across the business by guiding teams, sharing best practices and establishing a research repository

Senior UX Researcher

Experience Designer – User Research