Senior Employee Relations Manager
Thermo Fisher Scientific
Director, Account Management
EverCommerce
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $125,000 per year
Job Level
Lead
About the role
- Design the expansion strategy: Define segmentation, coverage models, and go-to-market motion for upsell and cross-sell across our customer base and multi-brand portfolio.
- Develop frameworks for managing expansion opportunities across nearly 25 brands with different customer profiles, product suites, and maturity levels—identifying both single-brand upsell and cross-brand cross-sell opportunities.
- Create the commercial operating system: Build the frameworks, playbooks, and processes that will enable the team to identify, qualify, and close expansion opportunities efficiently across our diverse portfolio.
- Define success metrics, build dashboards, and implement rigorous forecasting mechanisms to track pipeline, conversion rates, and revenue attainment—with visibility across brands and segments.
- Recruit, hire, and ramp the first cohort of Account Managers who will own customer expansion, with consideration for brand specialization vs. portfolio coverage.
- Partner closely with Customer Success, Sales, Product, and Marketing teams—both at the EverPro level and within individual brands—to ensure seamless customer experience and aligned expansion strategies.
- Take full accountability for upsell, cross-sell, and expansion revenue targets across the customer base and brand portfolio.
Requirements
- 7-10+ years in B2B SaaS Account Management, Customer Success, or Sales, with at least 3-5 years in leadership roles.
- Proven track record of building account management teams from scratch or leading significant team transformations.
- Multi-brand/portfolio experience: Experience managing teams across multiple product lines, brands, or business units—ideally in a roll-up, private equity-backed, or M&A-driven organization where integration and transformation are ongoing.
- Deep SMB SaaS expertise: Understanding of the unique dynamics, challenges, and success factors in selling to small and medium-sized businesses.
- Revenue expansion expertise: Demonstrated success driving upsell, cross-sell, and expansion revenue—you've owned and exceeded seven-figure expansion targets.
- Process and systems builder: You've designed and implemented commercial operating systems, playbooks, and enablement programs that drive results at scale.
- Startup or high-growth experience: You've operated in fast-paced, resource-constrained environments where you had to be scrappy and figure things out.
- Change management: Comfort operating in environments undergoing transformation, integration, or rapid evolution—you thrive in ambiguity and can bring structure to chaos.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid.
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting.
- Flexible and generous (FTO) time-off.
- Employee Stock Purchase Program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaSAccount ManagementCustomer SuccessSalesRevenue ExpansionCommercial Operating SystemsPlaybooksForecasting MechanismsUpsellCross-sell
Soft skills
LeadershipTeam BuildingChange ManagementStrategic ThinkingCollaborationProblem SolvingAdaptabilityCommunicationAccountabilityCustomer Experience
