Client Implementation Manager
Vālenz® Health
Implementation Specialist
EverCommerce
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $65,000 per year
Job Level
JuniorMid-Level
About the role
- Host webinar training sessions joined by multiple customer stakeholders
- Serve as your customer’s main point of contact for a 60-90-day period
- Manage the overall implementation project to ensure on-time delivery
- Provide consultancy to both new and existing customers on best practices in using our software
- Respond promptly to inbound phone calls and emails
- Identify and escalate priority issues
- Manage 20-30 customer projects simultaneously
- Become a product specialist to others within the organization
- Be a solution provider!
Requirements
- An Associate’s or Bachelor's degree in Business Administration , Healthcare Administration, Project Management, Nursing or similar field
- At least 2 years of experience working in the healthcare industry , preferably in Healthcare Tech
- Experience serving in a customer implementation, customer success, account management, solutions engineering , consulting or sales role
- Familiarity with APIs
- Strong bedside-like manner: can patiently support others through a first-time experience
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Impeccable time management skills
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development through Udemy
- Robust health and wellness benefits , including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Student Loan Repayment Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer implementationcustomer successaccount managementsolutions engineeringconsultingsalesAPIs
Soft skills
communication skillsproblem-solving skillstime managementcustomer serviceconsultative skills
Certifications
Associate's degreeBachelor's degree
