Support Engineer

• Serve as the first point of contact for customers using Everbridge products via phone, email, and remote sessions
• Ask targeted questions and analyze data to quickly identify root causes of technical issues
• Document cases thoroughly in tracking system and maintain consistent communication with customers
• Troubleshoot and resolve issues across a broad range of technologies; escalate when appropriate
• Contribute to internal and external knowledge base by documenting solutions and sharing best practices
• Collaborate with peers, mentors, and engineering teams to resolve issues and build platform expertise
• Be available for incoming support cases during scheduled shifts, including occasional weekends and holidays
• Provide rapid technical response to support Everbridge’s mission during unexpected emergencies

Technical Support Engineer

Logistics and Product Support Analyst

Senior Bilingual Technical Support Representative

Technical Support Manager

Senior IT Support Engineer

Client Support Technician