Technical Support Engineer

Everbridge

full-time

Posted on: 9/23/2025

Origin: • 🇺🇸 United States

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💰 $49,000 - $67,000 per year

JuniorMid-Level

CloudFlashJavaSQLTCP/IP

About the role

Serve as the first point of contact for customers using Everbridge products via phone, email, and remote sessions
Ask targeted questions and analyze data to quickly identify root causes of technical issues
Document cases thoroughly in tracking system and maintain consistent communication with customers
Troubleshoot and resolve issues across a broad range of technologies; escalate when appropriate
Contribute to internal and external knowledge base by documenting solutions and sharing best practices
Collaborate with peers, mentors, and engineering teams to resolve issues and build platform expertise
Be available for incoming support cases during scheduled shifts, including occasional weekends and holidays
Provide rapid technical response to support Everbridge’s mission during unexpected emergencies

Must reside on the East Coast
2+ years of experience in a technical, customer-facing role
BS/BA degree
Strong troubleshooting skills across email systems (Exchange, protocols, security, certificates)
Networking fundamentals (proxies, routers, gateways, TCP/IP, name resolution)
Operating systems and administration basics
Database concepts and SQL
API/SSO technologies
Familiarity with troubleshooting web technologies (cookies, Java, HTML, Flash) and cloud environments (Internet/Intranet/Extranet)
Experience with tools such as Sumologic, IIS, Active Directory, or PowerShell is a plus
Excellent time management and organizational skills; able to manage multiple priorities with urgency
Strong verbal and written communication skills
Self-starter mindset; ability to work independently and collaboratively
Availability for scheduled shifts, including occasional weekends and holidays; rapid technical response during emergencies