Lead and oversee the daily global operations of the Security Operations Department, ensuring seamless delivery of security services including Secure Journey Management (SJM), Security Assistance, Consultancy, and Special Projects.
Provide operational oversight and quality assurance for complex, multi-country and high-risk assignments, ensuring consistent adherence to Everbridge’s protocols, client standards, and operational excellence.
Act as deputy to the Head of Global Security Operations, providing leadership continuity and guidance to the team on operational priorities and escalation management.
Drive a proactive, intelligence-led operational culture that integrates real-time risk data and situational awareness into security decision-making.
Serve as a senior point of contact for strategic clients, leading operational calls, consultations, and post-incident reviews.
Build and maintain strong client relationships, ensuring clear communication, service quality, and rapid responsiveness during critical events.
Contribute to RFP responses, client reporting, and investigation of service-related complaints.
Oversee vendor management, ensuring global partner compliance with Everbridge’s rigorous due diligence, licensing, and insurance standards.
Identify, vet, and onboard new regional vendors in alignment with operational growth and evolving geographic demand.
Ensure all operational planning, risk assessment, and delivery align with Everbridge’s intelligence-led methodology and corporate protection framework.
Review and approve high-value and high-risk tasking, ensuring proportionate resource deployment and risk mitigation.
Oversee 24/7 operational response readiness, including crisis response, incident escalation, and client communication.
Participate in a rotational on-call schedule for security assistance operations.
Work closely with the Intelligence and Risk teams to align security operations with live incident alerts, global risk developments, and client exposure.
Lead the coordination of large-scale, complex security operations, including multi-destination travel programs, corporate events, and emergency evacuations.
Manage a portfolio of security consultancy projects, such as site risk assessments, protective security programs, and crisis management planning.
Oversee operational reporting, analytics, and trend analysis to inform leadership decision-making and continuous improvement.
Support training and mentoring of Security Operations Managers and Associates in Everbridge systems (SFHC, SFDC), project management, and client service delivery.
Ensure full compliance with internal processes, including financial accuracy (quotations, purchase orders, invoicing), documentation, and Salesforce data integrity.
Oversee operational audits, PO reconciliations, and departmental performance metrics to maintain service excellence and profitability.
Support continuous improvement of policies, SOPs, and workflows to enhance efficiency, risk control, and scalability.
Champion change management across the department, ensuring seamless transitions and staff readiness.
Promote Everbridge’s commitment to ethical conduct, data protection, and professional standards in all operational engagements.

Requirements

Demonstrated leadership and people management experience in security operations or critical event management.
In-depth knowledge of corporate security, travel risk management, and crisis response practices.
Strong commercial acumen and financial management capabilities (budgeting, quotations, vendor invoicing).
Excellent written and verbal communication skills with clients, vendors, and senior stakeholders across time zones and cultures.
Proficiency in Salesforce, Microsoft Office Suite, and digital communication platforms.
Ability to perform under pressure, manage competing priorities, and make rapid, risk-informed decisions.
Cultural sensitivity and global awareness in operational contexts.
This role may require occasional travel and flexibility in working hours to support global operations.
Minimum 5 years’ experience in corporate security operations, crisis management, or related field.
Proven experience managing global security projects and operational teams.
Strong understanding of travel risk management and secure journey operations.

Benefits

healthcare
dental
parental planning
mental health benefits
disability income benefits
life and AD&D insurance
a 401(k) plan and match
paid time off
fitness reimbursements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

security operationscrisis managementtravel risk managementrisk assessmentoperational reportingvendor managementproject managementdata analysisfinancial managementservice quality assurance

Soft Skills

leadershippeople managementcommunicationcultural sensitivitydecision-makingclient relationship managementproblem-solvingadaptabilityteam collaborationchange management