Technical Support Engineer
Everbridge
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇴 Norway
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloudLinuxOraclePostgresPython
About the role
- Supporting cutting-edge, mission-critical systems that help governments and agencies save lives
- Managing and resolving incidents and support tickets according to defined SLAs.
- Participating in a 24/7 on-call rotation (one week on duty at a time).
- Collaborating with Engineering and Product teams to improve platform resilience.
- Proactively monitoring system performance and identifying issues before they escalate.
- Assisting with software upgrades, installations, and platform configurations.
- Delivering training sessions to clients as needed.
Requirements
- Fluency in Norwegian and English (both written and verbal).
- Strong communication, presentation, and customer-handling skills.
- Excellent organizational and time management abilities.
- Calm and methodical approach to resolving business-critical technical issues.
- Experience working in Linux-based environments.
- Knowledge of IP configuration, VPNs, routing, databases (Oracle/PostgreSQL), and security protocols.
- Understanding of telecom networks (2G–5G) is a strong plus.
- Familiarity with Cisco routers/switches, AWS/cloud services, and basic scripting (e.g., Bash, Python) preferred.
Benefits
- Private Healthcare
- Pension
- Group Life/Income Protection
- Life & Total Permanent Disability Insurance to protect you and your loved ones.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
LinuxIP configurationVPNsroutingdatabasesOraclePostgreSQLsecurity protocolsscriptingBash
Soft skills
communication skillspresentation skillscustomer-handling skillsorganizational abilitiestime managementcalm approachmethodical approach