Account Manager – Military Division
Qorvo, Inc.
Associate Account Manager
Everbridge
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
- Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services.
- Effectively expand customer utilization of the products and services via professional services.
- Maintain awareness of the customer environment and promote alternative products or services as solutions.
- Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
- Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
- Proactively schedule regular account reviews with customers.
- Share best practices and help maximize the value of our products and services to the customer.
- Become a recognized expert in the assigned vertical focused customer base.
- Maintain subject matter expertise in Everbridge products.
- Represent understanding of customers' businesses (strategy and operations).
- Consistently and effectively use CRM (Salesforce.com).
- Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.
Requirements
- BS or BA in a relevant field.
- Minimum of 2-3 years of dedicated, successful sales, account management, sales engineer, or relevant experience.
- Verifiable history of meeting and exceeding sales quotas
- Demonstrable skills in promoting and maintaining customer satisfaction.
- Superior work ethic and the ability to work independently or as a team.
- Strong presentation, organizational, and planning skills.
- Excellent verbal and written communication skills.
- Solid technical acumen.
- Must be motivated & energetic self-starter.
- Ability to work in a high-paced, results-oriented environment.
- Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security, or related products is highly desirable.
- Experience with salesforce.com a plus
Benefits
- Healthcare
- Dental
- Parental planning
- Mental health benefits
- Disability income benefits
- Life and AD&D insurance
- 401(k) plan and match
- Paid time off
- Fitness reimbursements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesaccount managementcustomer satisfactiontechnical acumenbusiness continuity planningdisaster recoveryincident communicationssecurityASPSaaS
Soft skills
customer relationship managementpresentation skillsorganizational skillsplanning skillsverbal communicationwritten communicationwork ethicindependenceteamworkself-starter
Certifications
BSBA
