Enterprise Customer Success Manager

Ever.Ag

Enterprise Customer Success Manager managing enterprise dairy accounts at Ever.Ag. Leading client relationships and driving product adoption in a B2B SaaS environment with a focus on dairy supply chain.

Posted 6/23/2026full-timeRemote • Alaska, California, Hawaii • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Own the full customer relationship for a portfolio of enterprise dairy accounts, serving as the primary point of contact and strategic advisor.
Build and execute engagement plans that strengthen long-term partnerships and drive measurable value for clients.
Monitor customer health across your book of business, identify risks early, and lead proactive interventions before issues escalate.
Manage the full renewal cycle, including upsell and cross-sell opportunities that align with each client's business goals.
Lead executive business reviews with C-suite stakeholders, aligning on outcomes, demonstrating ROI, and uncovering growth opportunities.
Drive product adoption across your accounts and guide clients through onboarding and enablement to accelerate time-to-value.
Serve as the voice of the customer internally, synthesizing feedback and influencing product roadmap priorities.
Collaborate cross-functionally with subject matter experts, product teams, and support to resolve escalations and architect the right solutions.
Maintain CRM data integrity and reporting accuracy to support visibility and strategic planning across the organization.
Contribute to cross-functional initiatives and special projects that advance the customer success team and the broader business.

Requirements

What you’ll need

8 or more years of experience in customer success, account management, sales, or a related customer-facing role, ideally in a B2B SaaS environment.
Direct experience in or strong working knowledge of the dairy supply chain. You should understand how dairy organizations operate from farm to plant and be able to speak credibly to client challenges in that environment.
Demonstrated ability to manage enterprise-level relationships, including regular engagement with executive stakeholders.
Experience with CRM and customer success platforms such as Salesforce and Gainsight.
Comfort working in a complex, matrixed organization where getting things done requires building internal relationships and knowing how to navigate.
A bachelor's degree in business, marketing, sales, or a related field is preferred.
Ability to travel to client sites as needed, up to 30%.

Benefits

Comp & perks

30% Travel 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

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Hard Skills & Tools

customer successaccount managementsalesCRM managementdata reportingengagement planningrenewal cycle managementupsellingcross-sellingproduct adoption

Soft Skills

relationship managementstrategic advisingproactive interventioncollaborationcommunicationinfluencingproblem-solvingstakeholder engagementcustomer advocacycross-functional teamwork