Customer Success Associate
Reliance Health
Job Level
Mid-LevelSenior
About the role
- Serve as strategic partner and trusted advisor to agribusiness clients to unlock the full potential of Ever.Ag's solutions.
- Manage customer lifecycle from onboarding through renewal, ensuring adoption and measurable ROI.
- Champion customer relationships by understanding client goals, challenges, and opportunities.
- Lead smooth implementation and training to set customers up for long-term success.
- Proactively monitor customer health, anticipate challenges, and intervene with solutions.
- Drive measurable value by identifying ROI opportunities and expanding platform usage.
- Advocate customer priorities internally to influence product roadmap and service enhancements.
- Own renewals and upsell opportunities to ensure long-term partnerships.
- Analyze customer usage and feedback to tailor engagement strategies and improve satisfaction.
- Lead regular business reviews to align on progress and uncover growth opportunities.
- Collaborate with SMEs, product teams, and leadership to deliver customer value at every touchpoint.
Requirements
- Bachelor's degree preferred in business, sales, marketing, or a related field.
- 5+ years of experience in customer success, account management, or another customer-facing role with a proven record of growth and retention.
- Experience implementing and supporting enterprise software solutions.
- Knowledge of agribusiness is strongly preferred; candidates with this expertise will receive priority consideration!
- Strong communicator with consultative skills—able to translate complex solutions into customer value stories.
- Comfortable with travel to customer sites as needed.
- Cross-Functional Collaboration: Work effectively with sales, marketing, finance, support, and service teams.
- Time/Project Management: Prioritize tasks for multiple clients efficiently.
- Independence: Thrive in a fast-paced, varied environment with a hands-on approach.
- Communication: Exhibit excellent written and verbal skills, ensuring clear and compelling messaging.
- Teamwork & Cooperation: Foster collaboration, provide support, and resolve conflicts amicably.
- Adaptability & Flexibility: Adjust to new information and changing conditions with ease.
- Information Seeking: Systematically gather and analyze information from various sources.
- Analytical & Critical Thinking: Manage data with attention to detail and solve complex problems.
- Quality Focus: Demonstrate integrity and a commitment to doing things the right way.
