Be the go-to Salesforce expert — manage users, permissions, configurations, data integrity, and troubleshoot issues to keep everything running smoothly.
Design smart solutions — build workflows, validation rules, custom objects, formulas, and other customizations.
Empower the business with insights — create and maintain dashboards, reports, and analytics for Sales, Marketing, Finance, and Services.
Protect our data — monitor quality, enforce standards, and keep clear documentation of processes, policies, and system changes.
Collaborate across teams — gather business requirements, translate them into Salesforce solutions, and implement enhancements.
Support and educate users — provide training resources, answer questions, and help teammates adopt best practices.
Drive integrations — manage connections between Salesforce, MuleSoft, and other internal systems for reliable data flow.
Keep contract data accurate — maintain and update the Customer Contract Database within Salesforce.
Lead process improvements to streamline the sales cycle and related functions.
Jump in where needed — contribute to other projects and initiatives as they arise.
Reports to: Revenue & Sales Operations Manager.
Requirements
Bachelor’s degree
4+ years of hands-on experience with enterprise-level Salesforce instances
Certified Salesforce Administrator
Experience with Salesforce Communities (preferred)
Familiarity with integration tools and APIs, especially MuleSoft
Salesforce Platform Developer or MuleSoft Developer certifications (preferred)