VP, Customer Success
Ever.Ag
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead and mentor the Customer Success team, setting clear goals and driving accountability
- Define and continuously refine a comprehensive customer success framework across all software business units
- Build strong executive-level relationships with enterprise accounts to ensure long-term partnership and loyalty
- Develop and report on customer health metrics, retention KPIs, and adoption trends to inform strategic decisions
- Serve as the voice of the customer at the executive level, proactively identifying risks and opportunities
- Drive adoption and optimization of the Gainsight platform for proactive customer engagement and health tracking
- Oversee implementation and analysis of usage trends via Gainsight PX to inform product and service improvements
- Ensure seamless coordination between Customer Success, Professional Services, Support, Product Development, Marketing, and Sales
- Manage renewals with precision—ensuring policy adherence, accurate forecasting, and revenue growth
- Promote customer engagement with Ever.Ag University and the Customer Support portal
- Oversee creation of impactful training content to accelerate product adoption and customer success
- Provide leadership for Payroll Implementation and Managed Services teams
- Ensure adherence to project management standards, focusing on scope, budget, and margin improvement
- Collaborate with the Director of Services to optimize delivery and enhance customer satisfaction
Requirements
- Bachelor's degree in business management or other related field is required; Masters preferred
- 10+ years in customer success, account management, or a related field
- Excellent project management skills, with a proven ability to manage multiple projects simultaneously
- Outstanding communication and interpersonal skills, with an emphasis on relationship building
- Experience with CRM software and data management tools
- People manager experience required
Benefits
- Health insurance
- 401(k) retirement plan
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success frameworkcustomer health metricsretention KPIsadoption trendsproject managementdata management
Soft skills
leadershipmentoringrelationship buildingcommunicationaccountability
Certifications
Bachelor's degreeMaster's degree