Senior Software Engineer, Builders

EvenUp

Senior Software Engineer at EvenUp triaging and resolving high-priority customer escalations. Collaborating cross-functionally to identify recurring problems and improve product stability.

Posted 5/25/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$158,525 - CA$215,000 per yearWebsite

About the role

Key responsibilities & impact

Triage and resolve high-priority customer escalations across our product — diagnosing issues quickly, communicating clearly, and shipping reliable fixes
Own the full lifecycle of an escalation: from initial investigation and customer-facing updates to root cause analysis and long-term remediation
Work cross-functionally with CS, product, and other engineering teams to gather context and coordinate fixes
Identify recurring patterns in escalations and drive systemic improvements — better monitoring, cleaner failure modes, improved error handling
Own the product scope of your fixes: define what a complete resolution looks like, consider the customer experience holistically, and flag when an issue reveals a deeper product gap
Contribute to the team's tooling and processes: runbooks, observability, escalation workflows
Participate in rotating on-call coverage for critical customer issues
Raise the quality bar across the codebase through code review, post-mortems, and direct collaboration with other squads

Requirements

What you’ll need

5+ years of professional software engineering experience
Strong debugging and investigative skills — you're energized by a gnarly bug, not intimidated by it
Experience working across a full stack or deeply in a backend system; comfort navigating an unfamiliar codebase quickly
Ability to communicate clearly and calmly under pressure — to engineers, PMs, and customer-facing teams alike
Solid judgment about when to apply a targeted fix vs. address the underlying issue; you understand the trade-offs and communicate them proactively
Experience with observability tools (logs, traces, metrics) and production debugging
Ownership mentality: you follow a problem all the way to resolution, not just to the handoff
Strongly product-minded: you think about the customer experience, not just the code change — and you're comfortable making product calls without a PM telling you what to do.

Benefits

Comp & perks

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.

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Hard Skills & Tools

software engineeringdebuggingroot cause analysisfull stack developmentbackend systemscode reviewproduction debuggingobservability

Soft Skills

communicationproblem-solvingownership mentalitycustomer experience focuscalm under pressurejudgmentcollaboration