Senior Product Solutions Manager

EvenUp

Product Solutions Associate ensuring successful onboarding for legal tech customers at EvenUp. Managing technical setups, workflows, and customer feedback to improve product functionalities.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $122,485 - $187,602 per yearWebsite

Tech Stack

Tools & technologies

SQLSwift

About the role

Key responsibilities & impact

Own the technical and operational setup for our customers.
Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.
Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.
Write and execute SQL queries to configure custom firm reports, ensuring data accurately reflects the firm's needs. Manage complex data mapping, including provider contact entity linking.
Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.
Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).
Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.

Requirements

What you’ll need

4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).
A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.
Experience writing, testing, and refining AI prompts is highly important for this role. Familiarity with SQL is also strongly preferred.
You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.
You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services.
You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success.
You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.

Benefits

Comp & perks

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLSmart Workflowstask plansdocument templatesUser Acceptance Testing (UAT)data mappingAI promptscustom reportsintegration servicesconfiguration management

Soft Skills

judgmentcoordinationprioritizationcommunicationproblem-solvingcollaborationadaptabilityattention to detailleadershipcustomer success