AI Adoption Manager, SMB

EvenUp

Owns and drives the onboarding process for EvenUp's new customers, ensuring adoption of our platform. Collaborates with cross-functional teams to enhance customer outcomes.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 per yearWebsite

About the role

Key responsibilities & impact

Own and drive the post-sale onboarding process for new EvenUp customers, ensuring they achieve rapid adoption and sustained value from our platform.
Lead strategic onboarding sessions, coordinate with cross-functional teams, and work directly with key decision-makers and end-users.
Maximize trial utilization and enhance customer retention and satisfaction through proactive onboarding management.
Develop and deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use EvenUp’s platform effectively.
Collaborate closely with Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed.
Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones.

Requirements

What you’ll need

2+ years of experience in the SaaS or legaltech industries, preferably within customer onboarding, implementation, or success roles.
Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts.
Excellent verbal and written communication skills with the ability to present complex technical solutions to non-technical stakeholders.
Proven track record of driving customer adoption and achieving high trial-to-subscription conversion.
Strong project management, organizational, and problem-solving abilities.
High technical aptitude with a strong understanding of SaaS platforms and relevant legaltech applications.
Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first mindset.
Willingness to travel up to 50% as required for onsite customer engagements and training sessions.

Benefits

Comp & perks

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaScustomer onboardingimplementationcustomer successproject managementproblem-solvingtechnical solutionstrial-to-subscription conversiontraining sessionsenterprise client management

Soft Skills

communicationorganizationalcollaborationcustomer-first mindsetleadershipstrategic thinkingadaptabilityproactive managementengagementpresentation skills