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EvenUp

Customer Onboarding Specialist

EvenUp

. Manage the end-to-end training and adoption journey for 5-6 enterprise law firms simultaneously.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $116,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Manage the end-to-end training and adoption journey for 5-6 enterprise law firms simultaneously.
  • Help design the templates, digital videos, and documentation that define what "good" looks like for a successful rollout.
  • Develop tailored adoption plans for diverse firm roles—from paralegals to managing partners.
  • Lean into AI tools to automate your own workflows and build "lean" operations.
  • Travel (up to 70%) to law firms across the country to lead intensive training weeks and build trust in person.
  • Act as a critical feedback loop between our clients and our Engineering/Product teams to ensure the platform evolves with our users' needs.

Requirements

What you’ll need
  • 5-7 years of experience rolling out complex "System of Record" platforms (CRM, ERP, or practice management tools).
  • Experience in high-complexity verticals like LegalTech, HealthTech, or Construction Tech is highly preferred.
  • You have a track record of leading large-scale "people" transitions in traditional industries.
  • Proficiency with Generative AI tools is a must.

Benefits

Comp & perks
  • Choice of medical, dental, and vision insurance plans for you and your family.
  • Additional insurance coverage options for life, accident, or critical illness.
  • Flexible paid time off, sick leave, short-term and long-term disability.
  • 10 US observed holidays, and Canadian statutory holidays by province.
  • A home office stipend.
  • 401(k) for US-based employees and RRSP for Canada-based employees.
  • Paid parental leave.
  • A local in-person meet-up program.
  • Hubs in San Francisco and Toronto.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
System of Record platformsCRMERPpractice management toolsGenerative AI tools
Soft Skills
training managementadoption planningfeedback looptrust building