Customer Onboarding Specialist

EvenUp

Onboarding Specialist at EvenUp, aiming to transform legal practices with AI solutions. Leading complex onboarding initiatives and advocating for AI adoption in firms.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $116,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the end-to-end training and adoption journey for 5-6 enterprise law firms simultaneously.
Help design the templates, digital videos, and documentation that define what "good" looks like for a successful rollout.
Develop tailored adoption plans for diverse firm roles—from paralegals to managing partners.
Lean into AI tools to automate your own workflows and build "lean" operations.
Travel (up to 70%) to law firms across the country to lead intensive training weeks and build trust in person.
Act as a critical feedback loop between our clients and our Engineering/Product teams to ensure the platform evolves with our users' needs.

Requirements

What you’ll need

5-7 years of experience rolling out complex "System of Record" platforms (CRM, ERP, or practice management tools).
Experience in high-complexity verticals like LegalTech, HealthTech, or Construction Tech is highly preferred.
You have a track record of leading large-scale "people" transitions in traditional industries.
Proficiency with Generative AI tools is a must.

Benefits

Comp & perks

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
10 US observed holidays, and Canadian statutory holidays by province.
A home office stipend.
401(k) for US-based employees and RRSP for Canada-based employees.
Paid parental leave.
A local in-person meet-up program.
Hubs in San Francisco and Toronto.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

System of Record platformsCRMERPpractice management toolsGenerative AI tools

Soft Skills

training managementadoption planningfeedback looptrust building