EvenUp

AI Adoption Manager, Strategic & Enterprise Accounts

EvenUp

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $112,000 per year

About the role

  • Own the Outcome: Lead the transition from sales to success to ensure customers achieve real value in their first month, focusing on immediate benefit and high impact to their firms.
  • Strategic Change Management: Act as a consultant to law firm leadership, helping them restructure internal operations and workflows to maximize the benefits of EvenUp’s proactive AI.
  • Data-Driven Enablement: Monitor product usage and engagement metrics daily. Use these insights to identify "at-risk" users early and intervene with outreach, coaching, targeted training or workflow adjustments.
  • Maintain the high-touch, white-glove experience established during the sales cycle, ensuring no "drop-off" in quality or momentum.
  • Identify and empower firm champions, equipping them with the best practices and internal "marketing" tools they need to drive firm-wide excitement.
  • Act as the voice of the newly activated customer, providing Product and Engineering teams with "boots on the ground" feedback to improve the initial user experience. Collaborate closely with Sales Engineering, Technical Program Managers (TPMs), Account Executives (AEs), Customer Success Managers (CSM), Product, Legal/Medical Operations, and Engineering teams to ensure customer requirements and feedback are promptly addressed.
  • Support the growth of the activation team by refining playbooks, sharing successful "activation hacks," and mentoring junior team members.

Requirements

  • 5+ years in high-touch Customer Success, Sales, or Implementation roles, ideally within high growth SaaS
  • Experience with Enterprise-level change management is a major plus
  • Communication Mastery: You can pivot your communication style instantly - from executive-level ROI discussions to empathetic, patient technical coaching for end-users
  • Analytical Rigor: You are comfortable using data to tell a story and decide where to spend your time
  • Project Command: You don't just manage projects; you command them. You are proactive in removing roadblocks before the customer even sees them.
  • Road Warrior Spirit: You are excited to travel up to 50% to meet our firms where they are, providing the onsite "shoulder-to-shoulder" support that drives true transformation.
Benefits
  • Choice of medical, dental, and vision insurance plans for you and your family
  • Additional insurance coverage options for life, accident, or critical illness
  • Flexible paid time off, sick leave, short-term and long-term disability
  • 10 US observed holidays, and Canadian statutory holidays by province
  • A home office stipend
  • 401(k) for US-based employees and RRSP for Canada-based employees
  • Paid parental leave
  • A local in-person meet-up program
  • Hubs in San Francisco and Toronto
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysischange managementcustomer successproject managementSaaS implementationuser engagement metricsworkflow adjustmentscoachingtrainingmentoring
Soft Skills
communication masteryanalytical rigorproactive problem solvingadaptabilityempathyleadershipcollaborationcustomer advocacystrategic thinkingrelationship building