Customer AI Strategist
EvenUp
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $160,000 per year
About the role
- Embed directly with Managing Partners, Directors, and practice leaders at sophisticated personal injury firms and become their trusted AI strategist
- Develop a sharp, opinionated point of view on product direction and roadmap – you will influence features daily based on real frontline usage and feedback from the most ambitious firms
- Master EvenUp’s proprietary multi-model AI platform and the full stack underneath it: advanced RAG architectures, specialized OCR + layout-aware extraction, annotation pipelines, fact / causation / treatment gap detection, medical bill intelligence, and agentic workflows
- Solve novel, high-complexity customer problems by composing models, prompts, retrieval strategies, and post-processing logic
- Design and deploy elegant, scalable solutions that deliver outsized value to customers while rigorously controlling cost-per-case and margin
- You will spend the majority of your time building things with clients – prototyping solutions, tuning retrieval, designing new pipelines, and pushing the platform’s capabilities forward – not filling out onboarding checklists.
Requirements
- Prior experience at a top-tier strategy consulting firm or equivalent strongly preferred
- 50 - 80% travel within your coverage region
- 30% of total compensation is variable commission for successful customer trial conversion with opportunity to exceed on-target earnings
- Total project ownership for 90 day initiatives
- Genuine excitement about generative AI – you should enjoy going “under the hood”
- Exceptional communication and presence with every level of a customer organization – you will be navigating influence within orgs from the paralegal to the named partner
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI strategymulti-model AI platformadvanced RAG architecturesOCRlayout-aware extractionannotation pipelinesfact detectioncausation detectiontreatment gap detectionmedical bill intelligence
Soft Skills
communicationinfluenceproblem-solvingcustomer engagementcollaborationadaptabilityleadershipstrategic thinkingcreativitycustomer relationship management