EvenUp

Strategic Account Director

EvenUp

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $250,000 per year

Job Level

Lead

About the role

  • Prospect, develop, and close upsell and cross-sell opportunities and contract renewals.
  • Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes.
  • Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance.
  • Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment.
  • Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals.

Requirements

  • 5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups
  • Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope
  • Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes
  • Comfortable navigating ambiguity and taking ownership—without needing constant direction
  • Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements
  • Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive
Benefits
  • Choice of medical, dental, and vision insurance plans for you and your family
  • Additional insurance coverage options for life, accident, or critical illness
  • Flexible paid time off, sick leave, short-term and long-term disability
  • 10 US observed holidays, and Canadian statutory holidays by province
  • A home office stipend
  • 401(k) for US-based employees and RRSP for Canada-based employees
  • Paid parental leave
  • A local in-person meet-up program
  • Hubs in San Francisco and Toronto

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Strategic Customer SuccessKey Account ManagementB2B SaaSAccount ManagementContract RenewalsUpsellCross-sellCustomer Feedback IntegrationBusiness OutcomesSuccess Plans
Soft skills
Relationship BuildingTrust BuildingStrategic GuidanceCross-functional CommunicationOwnershipAdaptabilityClient EngagementUnderstanding GoalsPersonalized SupportNavigating Ambiguity