Director, Customer Success – East
Attentive
Senior Manager, Customer Success
EvenUp
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $150,000 per year
Job Level
Senior
About the role
- Manage a team of CSMs to deliver monthly and quarterly goals
- Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
- Develop specific and targeted goals for contributors on your team to help them grow and develop
- Find innovative and creative ways to improve and increase performance
- Develop and maintain a deep understanding of EvenUp’s products, services, and industry
- Execute, iterate and improve on customer engagements – intro calls, QBRs, renewals, roadmap demos – to develop best practices that scale
- Support consistent and consultative enablement and client success processes
- Directly manage and resolve customer escalations
- Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done
Requirements
- 5+ years of experience in customer success
- 1+ year of experience in a first line manager role in Customer Success
- Previous experience as a top-performing CSM or Account Manager
- Proven leadership skills, people management skills
- Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
- Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
- Highly organized, self-motivated and detail-oriented, with great follow-through on projects / tasks big and small
- High integrity individual who’s enthusiastic about building a great company for the long term
- Ability to travel 1-2 weeks a month for client meetings or industry events, if required
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementpeople managementproject managementperformance improvementgoal settingcustomer engagementescalation managementconsultative enablementteam leadershipaccount management
Soft skills
leadershipcommunicationorganizational skillsself-motivationdetail-orientedtrust buildingcollaborationentrepreneurial mindsetproblem-solvingadaptability
