Eventeny

Customer Success Associate – Part Time

Eventeny

part-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 per hour

About the role

  • Answer customer support questions via email, phone, and other related channels.
  • Communicate with customers across channels (email, phone, virtual meetings, and community forums) with professionalism, empathy, and clarity.
  • Write, review, edit, and update content for our knowledge base.
  • Collaborate with internal teams to establish content objectives, complete tasks, and identify and solve problems.
  • Work with internal teams to obtain an in-depth understanding of the platform.
  • Occasionally attend or take customer meetings.
  • Research and analyze competitors' product documentation for successes and failures, and compare to Eventeny current practices.
  • Maintain a positive, empathetic, and professional attitude toward customers.

Requirements

  • 1+ years experience in a customer support or customer success role.
  • 1+ years experience in technical writing, the software startup industry, or comparable form of customer service experience.
  • Excellent communication and proofreading skills with a strong attention to detail.
  • Familiarity with G Suite applications.
  • Some familiarity with Zendesk or other help desk software required.
  • Some familiarity with Eventeny is a plus, but not required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingproofreadingcontent creationcustomer supportcustomer success
Soft Skills
communicationempathyprofessionalismattention to detailproblem-solving