Eve

Enterprise Customer Success Manager

Eve

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
  • Achieve and maintain client satisfaction scores above 90%.
  • Drive a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
  • Enable teams at firms using Eve in 90 days or less.
  • Achieve 90% Case/Matter utilization and 75% adoption of key features.
  • Generate 5+ annual case studies showcasing ROI.
  • Provide client feedback to inform product roadmap development.
  • Achieve 90%+ retention rate through proactive engagement and support.

Requirements

  • 5+ years of **Customer Success** experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships.
  • Solid experience in **legal tech**, understanding the unique needs of law firms and legal teams.
  • Proven acumen around planning and managing a **smaller book of business**, with **$10M - $20M in ARR ownership**.
  • Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
  • Strong understanding of **SaaS industry** dynamics, particularly in legal technology.
Benefits
  • 💰 Competitive Salary & Equity
  • 💹 401(k) Program with Employer Matching
  • ⚕️ Health, Dental, Vision and Life Insurance
  • 🩼 Short Term and Long Term Disability
  • 🚗 Commuter Benefits
  • 🧑‍💻 Autonomous Work Environment
  • 🖥️ Office Setup Reimbursement
  • 🏝 Flexible Time Off (FTO) + Holidays
  • 🚀 Quarterly Team Gatherings
  • 🥪 In office Perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Successlegal techSaaSaccount managementstrategic upsellingcross-sellingclient engagementproduct roadmap developmentcase study generationutilization metrics
Soft Skills
client satisfactionrelationship managementproactive supportstrategic planningcommunicationproblem-solvingteam collaborationadaptabilityanalytical thinkingcustomer advocacy