Eve

Customer Success Manager

Eve

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
  • Achieve and maintain client satisfaction scores above 90%.
  • Enable teams at firms using Eve in 90 days or less.
  • Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features.
  • Generate 5+ annual case studies showcasing ROI.
  • Provide client feedback to inform product roadmap development.
  • Achieve 90%+ retention rate through proactive engagement and support.

Requirements

  • 5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts
  • A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus).
  • Proven acumen around planning and managing a large book of business in a fast-paced environment.
  • Excellent communication skills and the ability to present complex information across various stakeholders.
  • An Eagerness to learn, adapt, and bring creative solutions to client needs
Benefits
  • 💰 Competitive Salary & Equity
  • 💹 401(k) Program with Employer Matching
  • ⚕️ Health, Dental, Vision and Life Insurance
  • 🩼 Short Term and Long Term Disability
  • 🚗 Commuter Benefits
  • 🧑‍💻 Autonomous Work Environment
  • 🖥️ Office Setup Reimbursement
  • 🏝 Flexible Time Off (FTO) + Holidays
  • 🚀 Quarterly Team Gatherings
  • 🥪 In office Perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client satisfactionproactive engagementcommunication skillsplanningmanaging a large book of businessadaptabilitycreative solutions