Eve

Senior Manager, Customer Success Operations

Eve

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

SQL

About the role

  • You’ll build the data, process, and tooling layer for Eve’s Customer Success organization.
  • Own CS analytics end-to-end: health scoring methodology, renewal forecasting, portfolio segmentation, and the dashboards that leadership and Finance rely on for decision-making
  • Design and operationalize playbooks that drive customer outcomes: onboarding workflows, risk intervention sequences, expansion motions, renewal execution
  • Use AI tools as part of your daily workflow: automating data pulls, building smarter alerting, finding patterns that manual analysis would miss
  • Build and maintain the CS tech stack. Clean data, working automations, tooling the team relies on. Partner with GTM Systems on shared infrastructure across the revenue stack
  • Deliver capacity planning, territory design, and comp modeling that keeps pace with a growing team and portfolio
  • Identify patterns across the portfolio: what’s driving churn and where onboarding stalls. Turn those into specific actions for CSMs and leadership
  • Partner with RevOps and Finance to make sure CS metrics (GRR, NRR, renewal forecasts) are calculated consistently, trusted across the business, and ready for executive reporting

Requirements

  • 5-8+ years in CS Operations, Revenue Operations, or Business Operations at a B2B SaaS company, with at least 2 years focused on Customer Success
  • Hands-on experience building health scores, renewal forecasting models, and portfolio segmentation frameworks
  • Strong SQL skills and comfort working directly with data warehouses
  • Experience implementing and administering CS platforms, including configuration, workflow design, and driving adoption across a team
  • Track record of designing processes that CSMs actually follow
  • Ability to translate data into narrative for leadership: what’s happening, why it matters, what to do about it
  • Comfortable using AI tools (Claude, ChatGPT, Copilot) for analysis, automation, and workflow design
Benefits
  • 💰 Competitive Salary & Equity
  • 💹 401(k) Program with Employer Matching
  • ⚕️Health, Dental, Vision and Life Insurance
  • 🩼 Short Term and Long Term Disability
  • 🚗 Commuter Benefits
  • 🧑‍💻 Autonomous Work Environment
  • 🖥️ Office Setup Reimbursement
  • 🏝 Flexible Time Off (FTO) + Holidays
  • 🚀 Quarterly Team Gatherings
  • 🥪 In office Perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLhealth scoring methodologyrenewal forecastingportfolio segmentationdata analysisprocess designworkflow designcapacity planningterritory designcomp modeling
Soft Skills
analytical thinkingcommunicationcollaborationproblem-solvingnarrative translationcustomer focusadaptabilityleadershiporganizational skillsprocess improvement