Eve

AI Outcomes Manager

Eve

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Deliver Custom Workflow Solutions: Complete all post-sales custom workflow requests within two weeks of submission, creating scalable, objective solutions for legal drafting and analysis that drive immediate client value.
  • Drive AI Adoption and Implementation: Work directly with internal and external Eve users to scope, create, and implement customized workflows that meet specific customer needs while maintaining objectivity and avoiding unauthorized practice of law.
  • Establish Success Metrics: Develop and implement comprehensive KPIs and metrics for product adoption and custom solutions. Create immediate baselines of success based on current usage trends and available data to define and measure law firm outcomes.
  • Build Scalable Systems: Develop and implement a transparent accountability system for all workflow requests, ensuring repeatable, scalable success as Eve grows. Create an internal repository of playbooks and workflows that can be deployed across customers without impropriety.
  • Inform Product Strategy: Provide critical feedback loops to product and GTM teams based on customer workflow needs, directly informing roadmap decisions and product development priorities.
  • Demonstrate Business Impact: Partner with Customer Success Managers to create world-class quarterly business review (QBR) decks featuring AI usage data, and publish routine AI value reports (EBRs) for internal stakeholders that demonstrate measurable ROI and positional value.
  • Maintain Quality Standards: Create and maintain scalable, internal workflows grounded in objectivity that neutralize assumption, imprecision, and legal ethics concerns, ensuring all custom solutions meet rigorous standards before deployment.

Requirements

  • JD or 5+ years of substantive legal experience required. Deep understanding of legal workflows, practice areas, and the ethical boundaries of legal practice.
  • Proven experience with AI implementation and/or legal technology solutions. Ability to translate technical capabilities into practical legal applications.
  • Outstanding active listening skills combined with exceptional problem-solving and logical thinking abilities. Can quickly diagnose workflow needs and design effective solutions.
  • Demonstrated commitment to precision and accuracy in creating workflows that must perform reliably in high-stakes legal environments.
  • Proven track record of owning and delivering measurable business results, with accountability for customer success metrics.
  • Strong analytical skills with the ability to develop meaningful metrics, interpret usage data, and convey insights effectively to both technical and non-technical audiences.
  • Can seamlessly translate between legal terminology and technical concepts, explaining complex AI capabilities to legal professionals and articulating legal requirements to technical teams.
Benefits
  • Competitive Salary & Equity
  • 401(k) Program & company match
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Commuter Benefits
  • Autonomous Work Environment
  • In-Office/Home Office Setup Reimbursement
  • Flexible Time Off (FTO) + Holidays
  • Quarterly Team Gatherings
  • In office Perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI implementationlegal technology solutionsworkflow designKPI developmentdata analysislegal draftingcustom solutionsscalable systemsmetrics developmentbusiness impact measurement
Soft skills
active listeningproblem-solvinglogical thinkingprecisionaccuracyanalytical skillscommunicationcustomer successfeedback provisiontranslation of concepts
Certifications
JD