Evalion

Customer Support

• Customer communication and customer service: you are the first point of contact for clients after they submit an order to us
• Support in the preparation of property appraisal reports under the guidance of experienced appraisers
• You assist in valuing properties (residential and commercial) in accordance with current legal requirements
• You review documents and — through your (new) expertise and the application of various valuation methods — determine the actual value of a property
• You support the drafting of appraisal reports and analyze all relevant factors of a property
• You have a passion for real estate and an interest in property valuation — with opportunities for advancement and continuing education

Customer Service & Administrative Officer, Junior Real Estate Appraiser

Operations

• End-to-end responsibility for Customer Support, Customer Success & Order Management (B2C & B2B).
• Lead & grow the team: manage the existing team (customer service & case handling / junior appraisers).
• Planned expansion (+3 to 9 additional employees) in the coming months — depending on efficiency and process maturity.
• Set up & scale processes: build, document and continuously improve workflows (SLAs, escalations, knowledge base, QA checks).
• Ensure service quality: monitor relevant KPIs (e.g., First Response Time, Time-to-Resolution, CSAT/NPS, backlog) and establish feedback loops with Operations & Product.
• Oversee order processing: ensure all customer orders are completed, delivered on time and to a high standard — from document checks to handover to appraisers.
• Company-wide interface: work closely with Executive Management, Sales, Operations/Appraisers and Product/Tech; translate customer interactions into requirements.
• Hiring & enablement: recruit, onboard, coach and develop the team; capacity and shift planning.
• Career perspective: development into Head of Operations — with a further option to COO depending on team size, responsibility and impact.

Customer Operations & Success Lead – Support, Order Management

• Erweitertes Mitglied des Management-Teams: Du bringst Kundensicht und Prozess-Exzellenz direkt in die Unternehmenssteuerung ein.
• End-to-end Verantwortung für Customer Support, Customer Success & Auftragsmanagement (B2C & B2B).
• Führung & Ausbau des Teams: Leitung des bestehenden Teams (Kundenservice & Sachbearbeitung / Junior-Sachverständige).
• Geplanter Ausbau (+3 bis 9 zusätzliche Mitarbeitende) in den nächsten Monaten - abhängig von Effizienz & Prozessreife.
• Prozesse aufsetzen & skalieren: Aufbau, Dokumentation und kontinuierliche Verbesserung von Workflows (SLAs, Eskalationen, Wissensdatenbank, QA-Checks).
• Servicequalität sichern: Monitoring relevanter KPIs (z. B. First Response Time, Time-to-Resolution, CSAT/NPS, Backlog), Feedback-Schleifen mit Operations & Produkt.
• Auftragsabwicklung steuern: Sicherstellen, dass alle Kundenaufträge vollständig, fristgerecht und in hoher Qualität bearbeitet werden - von Unterlagen-Check bis Übergabe an die Sachverständigen.
• Schnittstelle ins Unternehmen: Enge Zusammenarbeit mit Geschäftsführung, Vertrieb, Operations/Sachverständigen und Produkt/Tech; Ableitung von Anforderungen aus dem Kundendialog.
• Hiring & Enablement: Rekrutierung, Onboarding, Coaching & Weiterentwicklung des Teams; Kapazitäts- & Schichtplanung.
• Perspektive: Entwicklung zum Head of Operations - mit weiterer Option auf COO, abhängig von Teamgröße, Ergebnisverantwortung und Impact.

Head of Customer Operations – Support, Auftragsmanagement

• Customer communication and service: you are the primary point of contact for clients after they submit their assignment to us
• Support in preparing property appraisal reports under the guidance of experienced assessors
• You help us assess residential and commercial properties in accordance with current legal requirements
• You review documentation and—by applying various valuation methods and your developing expertise—determine the actual value of a property
• You assist in drafting appraisal reports and analyze all relevant factors of a property
• You are passionate about real estate and interested in property valuation, with opportunities for advancement and further training

Customer Service & Administrative Officer, Junior Real Estate Appraiser

Customer Operations & Success Lead – Support, Order Management

Head of Customer Operations – Support, Auftragsmanagement

Customer Service – Junior Administrative Officer, Real Estate Appraiser