EVA pharma

Community Management Specialist

EVA pharma

full-time

Posted on:

Location Type: Hybrid

Location: Jizah • Egypt

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Job Level

Junior

About the role

  • Verify all app users, especially healthcare professionals (HCPs)
  • Ensure accuracy of user data through validation processes
  • Contact users (including doctors when needed) to confirm information
  • Respond to users’ comments and inquiries on Medsulto and other channels
  • Manage user requests and follow up until resolution
  • Coordinate with internal teams to resolve issues
  • Manage the points program and handle points redemption
  • Support user engagement activities (e.g., notifications, updates)
  • Monitor and analyze user behavior and activity
  • Track and report on: Platform usage, User growth, New doctors vs. CRM doctors
  • Share insights with the team to support decision-making

Requirements

  • Bachelor’s degree in a relevant field (Marketing, Communications, PR, or similar)
  • 1–3 years’ experience in community management or social media
  • Strong Arabic & English communication skills
  • Customer-focused with strong interpersonal abilities
  • Familiar with social media tools and basic analytics/reporting
  • High attention to detail with strong accuracy
  • Organized, efficient, and able to manage multiple tasks with professionalism and discretion
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data validationuser behavior analysisanalytics reportingcommunity managementsocial media management
Soft Skills
communicationinterpersonal skillscustomer-focusedattention to detailorganizational skillsprofessionalismdiscretion
Certifications
Bachelor’s degree