EVA pharma

Community Manager

• Verify all app users, especially healthcare professionals (HCPs)
• Ensure accuracy of user data through validation processes
• Contact users (including doctors when needed) to confirm information
• Respond to users’ comments and inquiries on Medsulto and other channels
• Manage user requests and follow up until resolution
• Coordinate with internal teams to resolve issues
• Manage the points program and handle points redemption
• Support user engagement activities (e.g., notifications, updates)
• Monitor and analyze user behavior and activity
• Track and report on: Platform usage, User growth, New doctors vs. CRM doctors
• Share insights with the team to support decision-making

Community Management Specialist