Eva NYC

Manager

• Lead the Quality function at Eva NYC and report to the Director of Product Development.
• Create, implement, and uphold internal and external quality processes, strategies, and standards to ensure consistent product quality.
• Conduct investigations and audits; analyze and report data/trends and prepare executive reports on product complaints.
• Develop a global supplier quality management system, supplier qualification process, and targeted/tiered supplier management approach.
• Develop and track key quality performance indicators (KPIs) on daily, monthly, quarterly, and annual basis.
• Conduct supplier qualification audits, performance evaluations, and scorecard tracking; travel to and onboard new suppliers as needed.
• Ensure suppliers are trained on brand requirements and verify compliance through daily management.
• Collaborate with Supplier Quality teams to reduce supplier DPM and meet quality and compliance targets.
• Facilitate risk analysis, production control, Non-Conformance/Root Cause/CAPA activities, and audit readiness to ensure GMP and quality standard compliance.
• Establish quality standards and procedures for manufacturing with 3rd party contract manufacturers and lead quality aspects during new product development.
• Drive resolution of marketed product quality incidents via CAPA; collaborate with Product Development, Packaging, Operations, and Manufacturing.
• Review financial and operational data related to customer complaints and NCRs to identify trends and improvements.
• Work directly with vendors to document and enhance process controls to prevent recurrence.
• Support regulatory team on adverse event investigations, recall procedures, and external lab testing coordination.
• Participate in regulatory compliance efforts including support for US FDA Cosmetic GMPs, MoCRA, and ISO 22716 requirements.
• Promote a culture of quality ownership and continuous improvement across the organization; partner with Warehouse and Ecommerce on shipment metrics.
• Maintain accurate and organized quality documentation using Sharepoint, Box, Excel, Word, Asana, Yogi, SAP/NetSuite, Access, and other systems.
• Support training and onboarding of team members on SOPs and quality standards; attend warranty review meetings, supplier calls, and cross-functional discussions.
• Perform other related duties as assigned.

Associate Quality Manager