Eva NYC

Associate Quality Manager

Eva NYC

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $85,000 per year

Job Level

JuniorMid-Level

About the role

  • Lead the Quality function at Eva NYC and report to the Director of Product Development.
  • Create, implement, and uphold internal and external quality processes, strategies, and standards to ensure consistent product quality.
  • Conduct investigations and audits; analyze and report data/trends and prepare executive reports on product complaints.
  • Develop a global supplier quality management system, supplier qualification process, and targeted/tiered supplier management approach.
  • Develop and track key quality performance indicators (KPIs) on daily, monthly, quarterly, and annual basis.
  • Conduct supplier qualification audits, performance evaluations, and scorecard tracking; travel to and onboard new suppliers as needed.
  • Ensure suppliers are trained on brand requirements and verify compliance through daily management.
  • Collaborate with Supplier Quality teams to reduce supplier DPM and meet quality and compliance targets.
  • Facilitate risk analysis, production control, Non-Conformance/Root Cause/CAPA activities, and audit readiness to ensure GMP and quality standard compliance.
  • Establish quality standards and procedures for manufacturing with 3rd party contract manufacturers and lead quality aspects during new product development.
  • Drive resolution of marketed product quality incidents via CAPA; collaborate with Product Development, Packaging, Operations, and Manufacturing.
  • Review financial and operational data related to customer complaints and NCRs to identify trends and improvements.
  • Work directly with vendors to document and enhance process controls to prevent recurrence.
  • Support regulatory team on adverse event investigations, recall procedures, and external lab testing coordination.
  • Participate in regulatory compliance efforts including support for US FDA Cosmetic GMPs, MoCRA, and ISO 22716 requirements.
  • Promote a culture of quality ownership and continuous improvement across the organization; partner with Warehouse and Ecommerce on shipment metrics.
  • Maintain accurate and organized quality documentation using Sharepoint, Box, Excel, Word, Asana, Yogi, SAP/NetSuite, Access, and other systems.
  • Support training and onboarding of team members on SOPs and quality standards; attend warranty review meetings, supplier calls, and cross-functional discussions.
  • Perform other related duties as assigned.

Requirements

  • 5+ years of experience in quality assurance or quality control, preferably within the cosmetics or similar industry.
  • Bachelor’s degree in Quality Assurance, Quality Management, Engineering, Life Sciences, or a related technical field.
  • Practical knowledge of quality systems and standards, including US FDA Cosmetic Good Manufacturing Practices (including emerging MoCRA GMP requirements) and international standards like ISO 22716.
  • Hands-on experience with quality inspection protocols, cosmetic evaluation criteria, and yield/defect metrics in a manufacturing or production environment.
  • Demonstrated ability to strategize, execute, and refine continuous improvement initiatives and other quality processes.
  • Demonstrated ability in leading root cause investigations, CAPA development, and customer complaint resolution.
  • Excellent written and verbal communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Excellent data analyzing and review skills.
  • Demonstrated ability to work collaboratively in cross-functional teams and effectively influence stakeholders at all levels.
  • Strong project management skills and the ability to prioritize and manage multiple projects simultaneously.
  • Ability to think and execute creative solutions to complex regulatory and quality issues.
  • Motivated, proactive, and open to learning, with a strong desire to grow within the QCQA function.
  • Understanding of the four pillars of quality: quality planning, control, assurance, and improvement.
  • Practical experience or familiarity with tools/systems: Sharepoint, Box, Excel, Word, Asana, Yogi, SAP or NetSuite, Access, and other applicable systems.