Eutelsat Group

User Terminals Operations Engineer

Eutelsat Group

full-time

Posted on:

Location Type: Office

Location: Singapore • 🇸🇬 Singapore

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Job Level

Mid-LevelSenior

Tech Stack

LinuxPythonSwitching

About the role

  • Provide Tier 3 Operations Engineer support for User Terminal Service and Operations troubleshooting and debugging
  • Perform new firmware and software release planning and testing for a variety of UTs
  • Deliver hands on training of new features and user terminals to Operations Team and Distribution Partners
  • Work closely with the Dev Engineering and System Engineering to identify issues to improve the performance of UTs
  • Investigate and reproduce reported issues with UT vendors engineers
  • Create and maintain documentation regarding existing standards and processes
  • Provide support for installation and configuration of user terminals
  • On-site engagement with technical support from Distribution Partners
  • Support on-call rotation for high priority escalations
  • Travel up to 20% of the time

Requirements

  • Systematic and methodical approach to debugging and problem solving
  • Experience with SatCom and RF technologies
  • Experience with IP networks (routing and switching)
  • Working knowledge and use of Linux OS and python programming
  • Working understanding of Cellular Technologies would be desirable, e.g. 3GPP
  • Excellent verbal and written communication skills
  • Understanding of regulatory and test standards related to land maritime and aviation industry
  • Experience in electrical and mechanical skills required in Satcom
  • Experience with RF test and measuring equipment
  • A degree in a related engineering field (information systems, computer science, electrical engineering, computer engineering)
  • Ability to articulate problems and solutions clearly to both technical and non-technical audience.
Benefits
  • Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
debuggingproblem solvingSatCom technologiesRF technologiesIP networksLinux OSPython programmingCellular TechnologiesRF test equipmentelectrical skills
Soft skills
verbal communicationwritten communicationarticulation of problemsarticulation of solutions