Eutelsat Group

Service Support Engineer

Eutelsat Group

full-time

Posted on:

Location Type: Hybrid

Location: Turin • 🇮🇹 Italy

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Job Level

JuniorMid-Level

Tech Stack

Python

About the role

  • Coordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team.
  • Act as a L3 technical escalation to support our services and partners during complex investigations or critical escalations.
  • Proactive analysis system and service performances, to identify anomalies which lead to poor performance.
  • Enhance system and service monitoring and reporting to understand and communicate user experience with internal and external stakeholders.
  • Focus on analyzing and mitigating early life service failures to improve customer experience.
  • Ensure fluid communication with the various cross functional teams on technical investigations and developments.
  • Support the User Terminals and other L3 teams with the release process: preparation, execution, and documentation.
  • Keep automation at the forefront of all activities.

Requirements

  • You have general knowledge of IP, LTE and satellite communications.
  • You’re ready to roll up your sleeves and learn how the satellite system and managed platform work in its details.
  • You’re a self-learner, ask questions and enjoy challenges.
  • You know how to get traction, gain consensus, and communicate effectively.
  • MS or equal in Telecommunications or similar 2/3 years in operational domain and experience in service support will be a strong plus.
  • Excellent verbal and written communication skills.
  • Experience with: Internet applications and services, knowledge of ISO/OSI Stack, network troubleshooting (Ping, iPerf, tcpdump, wireshark, traceroute, ...) SSH, scripting language, Python, User Terminal support (VSAT, Mobile, etc..)
Benefits
  • Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace.
  • Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy.
  • Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IPLTEsatellite communicationsnetwork troubleshootingPythonscripting languageISO/OSI StackUser Terminal supportVSATMobile
Soft skills
self-learnereffective communicationproblem-solvingteam collaborationproactive analysiscustomer experience focusconsensus buildingadaptabilitycritical thinkingattention to detail
Certifications
MS in Telecommunications