Analyst

• Execute standard configurations, permission models, templates/blueprints and cleanup tasks across the application portfolio.
• Resolve L2/L3 incidents/requests within SLA and escalate to vendors when needed.
• Perform routine backups/restore tests following runbooks and keep inventories up to date.
• Apply SSO/SCIM procedures, group mappings and least-privilege rules under guidance.
• Execute periodic access reviews, token/secret rotation tasks, and basic data retention/cleanup jobs.
• Maintain a catalog of integrations (owners, scopes, keys); monitor basic health checks.
• Build light automations (Python/Bash/PowerShell) for cleanup, audit/usage exports and metadata cleanup.
• Maintain Knowledge Base articles and known-error records; suggest request form/queue improvements.
• Track SLA attainment and backlog age; propose quick wins to reduce resolve time.
• Organize short training courses, webinars, collect feedback, and iterate.
• Promote usage guidelines (naming, workflow states, labeling, branching/review patterns).
• Keep living documentation (standards, runbooks, RBAC matrices, integration maps) clear and searchable.
• Publish concise “what’s new” notes for users and regular internal summaries for stakeholders.
• Support license monitoring (reclaim dormant seats, right-size tiers) and renewal preparation (usage reports, forecasts).

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