Administration

• At Eurostar, we’re fuelling the future of rail travel – operating in five countries and sparking new opportunities for travellers. But our trains connect much more than just people and places. They’re helping us build a greener, more inclusive future for everyone. Join us and you’ll be part of a passionate team which always goes the extra mile.
• As the subject matter expert for Salesforce Marketing Cloud operations, this role oversees the configuration, design, and ongoing support of the platform, ensuring optimal functionality and user experience. It involves managing custom objects, workflows, security settings, and integrations. The position is responsible for maintaining data integrity through its connection with Salesforce Core, deduplication, and clean-up, while also implementing best practices for system maintenance, release management, and agile development cycles. A strong focus is placed on identifying risks, improving processes, and ensuring seamless adoption of new functionalities – including AI automation.
• In addition to technical oversight, the role requires strategic stakeholder engagement, particularly with the Contact Centre, Sales and CRM Marketing teams. It includes gathering and translating business requirements into actionable Salesforce solutions, managing internal and external resources, and driving operational reliability across analytics and processes. Collaboration across departments is key to supporting cross-functional initiatives and ensuring consistent, high-quality outcomes in business operations and customer management systems.
• A fantastic opportunity to join at an exciting time for international rail, helping shape the future of the company.
• This is a permanent role is based at our London office.
• The close date for this role is 28 November 2025. Candidates are encouraged to apply as soon as possible; Eurostar reserves the right to contact candidates before close date and to close the role earlier if suitable candidates are identified.
• *Internal reference only: This is Grade D, Travel Services 1 - 3*

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