Customer Service Representative

Europcar Mobility Group

Customer Service Representative providing superior customer service at Europcar, handling inquiries and rental agreements while making recommendations based on client needs.

Posted 4/25/2026full-timeLimerick • 🇮🇪 IrelandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide superior customer service while identifying and prioritising customer needs.
Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.
Address all customer needs with professionalism and confidence.
Respond to all telephone and email inquiries in a friendly and helpful manner.
Closing Rental Agreements for returning customers.
Stay up-to-date on product knowledge.
Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
Ad hoc duties as required.

Requirements

What you’ll need

Ability to meet set targets.
Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.
Strong communicator with attention to detail and engaging personality.
Some Automotive fleet or technical experience is an advantage.
Customer focused background with a natural sales ability.
Team player with excellent attention to detail and ability to adapt in a fast paced environment.
A Full clean B Drivers licence required min 2 years Driving.
Fluent English is a must both written and verbal, second language is advantageous.

Benefits

Comp & perks

Competitive Salary
Twenty-two days annual leave
Monthly uncapped commission
Medical refund scheme
Enhanced statutory sick pay
Occupational Pension: Employer contribution 1.5%, employee contribution 2%
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesalespresentation skillsattention to detailautomotive fleet experiencetechnical experiencedriving

Soft Skills

team playerstrong communicatoradaptabilityengaging personality

Certifications

Full clean B Drivers licence