Client Support Consultant

Euromonitor International

Client Support Consultant enhancing client experience by bridging commercial and research functions at Euromonitor. Driving efficiencies and identifying opportunities in client queries.

Posted 5/19/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ownership of a specific regional query load split by industry, account or other grouping
Responsibility for efficient, high quality query engagement with sales and clients based on standard operating procedures
Renewed focus on opportunity identification and conversion for both sales and research through queries
Building strong and collaborative working relationships with relevant research, insights and sales team to support effective and seamless client support
Collaborating with Gen AI and tech teams to effectively incorporate and implement new AI solutions for query management and analysis
Developing and building relevant reports for research sales using query and passport usage data as well as other relevant metrics
Working closely with the insights team and project managers to define and develop well defined and structured pathways for client data partnership
Coordinating Passport claims requests and necessary actions to sign off the data

Requirements

What you’ll need

3 years of syndicated, consulting research, service tiers or sales experience
Direct client engagement experience for queries, CPT Lead/member, presentation experience and interaction in informal client settings
Knowledge and passion for traditional and emerging research methods, tools, and technologies and how they are used to empower researchers and our businesses to deliver great products and service
Structured communication and storytelling skills with ability to influence a range of audiences

Benefits

Comp & perks

**Why work for Euromonitor?**
**Our Values:**
- We seek individuals who act with **integrity**
- We look for candidates who are **curious** about the world
- We feel that as a community, we’re stronger **together**
- We seek to enable people to feel **empowered**
- We welcome candidates who bring strength in **diversity**
**International:** not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.
**Hardworking and sociable:** our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.
**Committed to making a difference:** We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.
It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.
**Excellent benefits:** we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day.
**Opportunities to grow:** we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
**Equal Employment Opportunity Statement:** Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

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Hard Skills & Tools

query managementdata analysisreport developmentopportunity identificationclient engagementpresentation skillsresearch methodsmetrics analysisstructured pathways developmentCPT Lead

Soft Skills

collaborationcommunicationstorytellinginfluencerelationship buildingorganizational skillsclient supportteamworkproblem-solvingadaptability