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About the role
Key responsibilities & impact- initial point of contact for all questions related to our software
- Technical support for the use of our software solutions
- Participation in fault diagnosis and support in implementing appropriate solutions
- Supporting the development team with subject-matter expertise and creative input
- Designing learning materials and delivering knowledge through trainings and webinars
- Creating user-friendly guides and technical documentation that simplify working with our software
- Taking on project management tasks and supporting requirements analysis
Requirements
What you’ll need- A scientific background provides the basis for entry, e.g. through a completed degree or vocational training in chemistry or a related field with an analytical focus.
- Some initial professional experience is welcome but not required.
- Ability to analyze complex issues.
- Solution-oriented approach even in challenging situations.
- Affinity for software and digital solutions.
- Willingness to travel occasionally for business.
- Teamwork and communication are natural for you.
- Excellent written and spoken German and English – whether on the phone, by email or in direct interaction.
Benefits
Comp & perks- A permanent employment contract and individual development opportunities
- Flexible working time models, the option to work partially remotely or from home, and 30 days of vacation
- A fair salary with the possibility of bonuses and participation in company success
- Exclusive employee benefits (e.g., monthly non-cash benefits, team events, annual salary reviews, or special grants for occasions such as marriage or the addition of a family member)
- Good accessibility and mobility support (e.g., travel allowance or parking spaces)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportfault diagnosisrequirements analysisproject managementcreating user-friendly guidestechnical documentationdesigning learning materialsdelivering trainingswebinars
Soft Skills
analytical skillssolution-oriented approachteamworkcommunicationability to analyze complex issues
Certifications
degree in chemistryvocational training in chemistry