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Senior Operations Performance Analyst
EUROCLEAR UK & INTERNATIONAL LIMITEDOperations Performance Senior Analyst for ClearBank, supporting operational performance through insight and analysis of service agreements. Delivering management reports and automating data flows using SQL and Python.
Tech Stack
Tools & technologiesCloudFlaskPythonSQLTableau
About the role
Key responsibilities & impact- Responsible for producing and developing MI/BI (Business Intelligence/Business Improvement) reports
- Analysing data and trends to influence and drive operational efficiency making data driven decisions.
- Automating data flows and reporting using SQL and Python.
- Liaising with department leads and managers to understand data and insight needs.
- Developing and maintaining reporting suite and analyse Operational performance through tracking of key SLA and SLOs aligned to each function.
- Supporting demand / capacity management modelling and planning for ClearBank Operations.
- Work with stakeholders to gather requirements and shape proposed solutions to ensure they answer key business questions.
- Take complex data and articulate clear outputs, presenting key insights to a senior audience in an impactful way.
Requirements
What you’ll need- Strong SQL skills (window functions, CTEs, complex joins) and at least a rudimentary understanding of data modelling.
- Experience in handling large data sets, producing efficient and reliable scripts.
- Proficiency in Python, specifically for data cleaning/automation/analysis.
- Extensive experience with any visualisation tools (such as Tableau, Databricks dashboards, PowerBI, etc) and maintaining visualisation suite.
- Excellent Excel skills, for manipulating data and providing support to colleagues.
- Experience in working cross-functionally and within a group structure.
- Ability to build the case for change, drawing on data and analytical techniques where appropriate, and influencing senior stakeholders.
- Excellent communication and interpersonal abilities.
- Strong organisational and creative skills, able to ideate an end-to-end solution to a problem and maintain it.
- Ability to work to deadlines, whilst maintaining high level of quality and competency.
- Numerical competency and familiarity with statistics.
- Experience with cloud-based data warehouses such as Databricks or Snowflake, notebook experience within these is a plus.
- Familiarity with calling APIs and integrating them into scripts would be beneficial.
- Experience with Dash/Flask apps or similar in Python would be beneficial.
- Experience with Salesforce, building reports and dashboards would be beneficial.
Benefits
Comp & perks- We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
- Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
- Holiday – 27 days of annual leave per year, plus bank holidays.
- Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
- Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
- Socials – Regular social events open to all.
- Holiday swap – Option to swap your bank holidays to any other day of your choice.
- Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
- Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
- Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
- Family – Enhanced family-friendly leave.
- Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
ATS Keywords
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Hard Skills & Tools
SQLPythondata modellingdata cleaningdata automationdata analysisdata visualisationExcelnumerical competencystatistics
Soft Skills
communicationinterpersonal abilitiesorganisational skillscreative skillsinfluencing stakeholdersproblem-solvingworking to deadlinesattention to qualitycross-functional collaborationanalytical thinking