Customer Relations Manager – Corporate Health & Social Sustainability

EUPD Research ESG

Customer Relations Manager maintaining client relationships and promoting sustainable corporate health services. Working collaboratively to deliver high-quality customer experiences and support project success.

Posted 5/24/2026full-timeBonn • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You manage our existing clients throughout the entire project lifecycle, ensuring professional coordination, transparency, and a consistently positive customer experience.
You continuously nurture existing customer relationships, document needs in the CRM, and ensure structured, high‑quality, and reliable communication.
You systematically identify opportunities for suitable additional services, proactively derive needs, and strategically develop our clients together with the Sales team (upselling & cross‑selling).
You advise existing clients on relevant offerings such as studies, analyses, certifications, and benchmarks, and assist in selecting the most suitable services.
You coordinate internal interfaces (Sales, Project Management, Certification Team) to ensure smooth project workflows and prompt responses to customer inquiries.
You guide clients through certification and analysis processes, ensure transparency, and make sure all information is complete, timely, and of high quality.
Through active, forward‑looking relationship management, you strengthen long‑term retention and account development, thereby making a significant contribution to sustainable customer growth.

Requirements

What you’ll need

Commercial training or degree, e.g., in Business, Communications, Health Management, or Social Sciences.
Initial experience in Customer Relations, Customer Success, Account Management, or sales‑adjacent roles.
Enjoy interacting with customers, providing advice, and delivering service‑oriented communication.
Strong ability to recognize needs, identify potential, and develop customer accounts.
Structured, diligent working style and organizational talent.
Very good German language skills; English is a plus.

Benefits

Comp & perks

Individual performance agreements and variable bonus payments provide real recognition of your achievements
Diverse opportunities for personal and professional development
Deutschlandticket or company transit pass for sustainable and flexible mobility across Germany
Monthly voucher card as a tax-free benefit for shopping, fuel, or leisure
Meal vouchers as an additional subsidy for your meals
Company pension scheme with regular adjustments for long‑term security
Free employee parking directly at the company site
Shared afterwork and team events to foster strong team spirit

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMcustomer relationscustomer successaccount managementsalescertificationsanalysesstudiesbenchmarks

Soft Skills

communicationrelationship managementorganizational talentdiligent working stylecustomer service orientationneed recognitionstrategic developmentproactive approach