Customer Success Manager – Procurement

Euna Solutions

Customer Success Manager ensuring public sector B2B SaaS clients achieve desired outcomes through strategic support. Collaborating cross-functionally to build strong customer relationships and enhance product value.

Posted 7/25/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success strategies, project management, and stakeholder engagement, with a strong focus on maximizing customer value and retention. Proficient in analyzing customer data to drive upsell opportunities and enhance overall customer experience.

Highest-signal resume keywords

Customer Success ManagementProject ManagementSalesforce ProficiencyCustomer Experience Strategy DevelopmentData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementProject ManagementData AnalysisCustomer Experience Strategy Development

Soft Skills

CommunicationRelationship BuildingCollaboration

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Procurement SaaSPublic SectorCustomer Health IndicatorsNPSCSAT

About the role

Key responsibilities & impact

Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Requirements

What you’ll need

Bachelor's degree in business, communications, computer science, or related field
3+ years of experience in customer success, implementation, customer support, or a related field
Proven track record of developing and implementing successful customer experience strategies
Experience in project management, including the ability to manage multiple projects simultaneously
Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Benefits

Comp & perks

Competitive wages
Wellness days
Community Engagement Committee
Flexible workday
Health and dental benefits
Culture committee