Team Lead, Professional Services

Euna Solutions

Team Lead for Professional Services overseeing client implementations for SaaS products. Collaborating with cross-functional teams to enhance client onboarding and success.

Posted 7/25/2026full-timeAtlanta • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and software implementation processes, with a strong focus on customizing SaaS products to meet client needs. Possesses advanced problem-solving skills and the ability to lead teams in delivering professional services and training.

Highest-signal resume keywords

Client-Facing Implementation ExperienceSoftware Implementation MethodologiesAdvanced Problem-Solving SkillsTechnical Aptitude for Software ApplicationsProject Management Tools Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Implementation ProcessesData Analysis and ReportingChange ManagementWorkflow CustomizationSaaS Product Configuration

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeam LeadershipCollaboration SkillsTraining and Workshop Facilitation

Tools & Technologies

CRM SoftwareERP SoftwareProfessional Services AutomationProject Management ToolsExcel

Industry Keywords

SaaS IndustryGovTechImplementation ChallengesBusiness ProcessesRelational Databases

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for clients during the onboarding process.
Conduct kickoff meetings, gather business processes and resulting requirements, and provide expert guidance on best practices for implementing and configuring our SaaS products to meet their unique needs.
Carry out basic project management activities, notably that the work you are delivering falls within the scope of the implementation, that there are well-planned & reliable communications, that you continuously evaluate points of risk and opportunity, and provide customer advice and assistance with their change management.
Customize system settings, workflows, and integrations to align with client requirements while using out-of-the-box functionality to minimize customizations whenever possible.
Work closely with sales, product management, customer success, and technical support teams to ensure a seamless transition from the sales cycle to adoption.
Engage the project team to develop and deliver comprehensive training sessions to educate clients on the features and functionalities of our SaaS products.
Identify and address implementation challenges, working closely with internal teams to troubleshoot and resolve issues promptly.
Lead a team of Implementation Managers to ensure the successful onboarding of new customers and delivery of professional services.
Assist in collecting, tracking, and reporting on various data sets and metrics.

Requirements

What you’ll need

Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience.
4+ years of experience in a client-facing implementation role, preferably in the SaaS industry.
Advanced understanding of software implementation processes, methodologies, and best practices.
Excellent communication and interpersonal skills, with the ability to build rapport, effectively collaborate with clients and internal teams, and be able to take the lead in a workshop environment.
Technical aptitude- the ability to quickly learn and navigate new software applications, and the ability to identify and address implementation challenges effectively.
Advanced problem-solving and analytical skills – high comfort level with Excel is a plus.
Design and documentation of reports generated from relational databases – ability to author reports (SSRS or PowerBI) a significant plus.
Experience with CRM, ERP, or other enterprise software implementations, particularly GovTech, is a plus.
Familiarity with Professional Services Automation and Project Management tools such as Cloud Coach, Jira, Autotask, Asana, or similar software for project tracking and time management is a plus.

Benefits

Comp & perks

Competitive wages
Wellness days
Community Engagement Committee
Flexible work day
Benefits Ask us for a copy of our health and dental benefits!
Culture committee