Euna Solutions

Customer Success Manager, Procurement

Euna Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Job Level

Junior

About the role

  • Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.
  • Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
  • Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
  • Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
  • Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
  • Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
  • Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
  • Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.
  • Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
  • Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Requirements

  • Bachelor's degree in business, communications, computer science, or related field.
  • 1+ years of experience in customer success, implementation, customer support, or a related field.
  • Proven track record of developing and implementing successful customer experience strategies.
  • Experience in project management, including the ability to manage multiple projects simultaneously.
  • Proficient in Salesforce, Microsoft Office, and other relevant software applications.
Benefits
  • Competitive wages
  • Wellness days
  • Community Engagement Committee
  • Flexible workday
  • Health and dental benefits
  • Culture committee
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experience strategiesproject managementdata analysiscustomer success plansupsellingcross-sellingcustomer health monitoringrisk mitigation
Soft Skills
communicationrelationship buildingcollaborationproblem-solvingstakeholder engagement