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Customer Success Manager
EUCON - BUNG GmbHCustomer Success Manager at Eucon focusing on maximizing customer use of data-driven solutions. Engaging with automotive clients to enhance product usage and prevent churn.
About the role
Key responsibilities & impact- Analyze usage of the flagship product 'PartsPool'
- Develop use cases and concepts for tailored implementation together with the customer
- Responsible for onboarding newly acquired customers
- Identify customer needs and translate them into sales and marketing opportunities for the sales team
- Maintain regular contact with customers and determine how customer satisfaction is measured
Requirements
What you’ll need- Experience in Customer Success, Account Management, or Consulting, ideally in a software, data, or automotive environment
- Industry knowledge of the automotive aftermarket or experience with digital platforms is a plus
- Fluent German and English
- Willingness to travel occasionally (approx. 10% of your working time)
Benefits
Comp & perks- 30 vacation days per year
- Flexible working hours
- Company bike leasing (Jobbike)
- EV charging stations
- Public transit pass
- Company physician (occupational health services)
- Height-adjustable desks (sit-stand desks)
ATS Keywords
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Soft Skills
customer successaccount managementconsultingcustomer onboardingcustomer satisfaction measurementcommunicationneeds analysissales opportunity identification