Policy Enforcement Manager – Creativity Standards

Etsy

Policy Enforcement Manager at Etsy managing Creativity Standards enforcement and operations in Brooklyn office. Collaborating cross-functionally to uphold policies and support seller education in a creative marketplace.

Posted 5/31/2026full-timeBrooklyn • New York • 🇺🇸 United StatesMid-LevelSenior💰 $91,000 - $119,000 per yearWebsite

About the role

Key responsibilities & impact

Own policy enforcement and operations
Develop deep expertise in vertical policies and protocols, manage and report on enforcement activities, and lead implementation when policies, taxonomy, or workflows change
Partner across the business
Drive collaborative projects with Policy, Analytics, Product, and Engineering — maintaining tight feedback loops and advising on quarterly roadmaps and goals
Lead investigations and escalations
Take point on high-priority cases, coordinate with Policy, Legal, Marketing, Comms, and Brand, to resolve policy incidents as they arise
Surface risks and shape solutions
Spot emerging abuse trends early, conduct data-informed analyses — post-mortems, deep dives — and translate findings into actionable solutions for Product and Engineering partners to decrease the prevalence of Creativity Standards violations on the Etsy marketplace
Mentor and develop the team
Advise Enforcement Specialists on trend spotting and data literacy
Lead a strategic business area
Own one or more focus areas within our Ops vertical — such as policy and workflow expansion, QA and training, process and tooling improvements, or controls and detection
Drive performance and tooling
Monitor operational metrics to meet or exceed KPI and SLA targets, flag anomalies early, and partner with Analytics for reliable reporting
Work with Product and Engineering to sharpen enforcement tools and improve the moderation experience across internal and partner teams
You may also be required to travel up to 25% of the time for team collaboration, events, or other business needs.

Requirements

What you’ll need

3+ years of experience in policy enforcement/Trust & Safety at Etsy or elsewhere in a related industry
Hands-on experience with Trust & Safety tooling and platforms is a plus
Proven track record in managing cross-functional teams and projects from inception to completion
Ability to build relationships with cross-functional partners remotely and across geographies, with excellent influencing and communication skills
Proven ability to handle high-stakes situations and manage crisis response effectively
Leadership, resilience, and sensitivity in navigating change and handling sophisticated and/or potentially triggering content
Analytical, problem-solving, and data-driven decision-making skills with a focused expertise in identifying trends, patterns, or emerging problems in data
Proactive in nature, always looking for ways to improve processes, tooling, and collaboration with other teams
Strong sense of accountability and appropriate prioritization; clear communication, expectation setting, and timely delivery.
Strong understanding of the creative process and online creative platforms.

Benefits

Comp & perks

Equity package
Annual performance bonus
Competitive benefits that support you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

policy enforcementdata analysistrend identificationcrisis managementproject managementprocess improvementdata-driven decision makingquality assurancemoderation experienceworkflow expansion

Soft Skills

leadershipcommunicationinfluencingrelationship buildingresiliencesensitivityanalytical thinkingproblem-solvingproactivityaccountability