Program Manager, Customer Operations

Etsy

Program Manager leading strategic initiatives within Etsy's Customer Operations team. Collaborating with diverse partners to enhance customer experiences and operational excellence.

Posted 4/26/2026full-timeBrooklyn • New York • 🇺🇸 United StatesMid-LevelSenior💰 $107,000 - $139,000 per yearWebsite

About the role

Key responsibilities & impact

Lead cross-functional high-priority programs that directly ladder up to CO objectives
Develop the strategy, objectives, prioritization and roadmap for the project/program you own
Create and maintain standards of collaboration and optimization of information flows for the program
Communicate initiative status, progress & roadblocks to key collaborators proactively
Facilitate critical tradeoff decisions on behalf of CO leadership across operations and technology initiatives
Create systems and org-wide operating rhythms that maintain tight feedback loops

Requirements

What you’ll need

3 plus years of experience in business operations, corporate strategy, consulting, or a related field
Experience within a technology organization
Strong collaborator who knows how to drive decision-making
Excellent verbal and written communication skills
Ability to maintain order, focus and calm in times of ambiguity and changing priorities
Strong critical problem solving ability in scenarios of ambiguity and changing priorities
Successful track record of solving complex technology and consumer-facing problems, is a huge plus
Familiarity with data analytics and/or financial analysis is a plus but not necessary

Benefits

Comp & perks

equity package
annual performance bonus
competitive benefits that support you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business operationscorporate strategyconsultingdata analyticsfinancial analysis

Soft Skills

collaborationdecision-makingverbal communicationwritten communicationproblem solvingadaptabilityfocuscalmness under pressure